Legal Intake Specialist
Company: Christmas Injury Lawyers
Location: North Charleston
Posted on: October 16, 2024
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Job Description:
Looking for a chance to join a close-knit, compassionate team of
dedicated legal professionals? Our law firm is expanding and needs
the help of an intake specialist to take client relations to the
next level and manage our growing caseload. Our ideal candidate is
great on the phone, a naturally compassionate and empathetic
listener, and has a dedication to customer service and a passion
for helping those in need. You'll have an opportunity to help a
thriving law firm succeed and make a tangible difference in
client's lives every day. If this sounds like a job you'd love,
apply now!
Responsibilities:
Client Screening:
--- Handle incoming phone calls from potential clients, assessing
their needs and ensuring their cases align with the firm's practice
areas.
--- Actively listen to clients, providing empathetic responses to
make them feel understood and valued.
Sales and Outreach:
--- Collaborate with the marketing team to develop and implement
outbound sales strategies aimed at attracting new clients.
--- Foster partnerships with other law firms to create referral
opportunities and expand the firm's client base.
Data Management:
--- Collect and organize required documentation from clients,
ensuring all information is accurate and complete.
--- Enter client data and case information into the case management
system for seamless onboarding and efficient file management.
Administrative Support:
--- Maintain and manage various office tasks, including updating
spreadsheets, drafting and sending emails, faxing documents, and
copying materials.
--- Transcribe meeting notes and other relevant documents to ensure
clarity and accessibility of information.
Follow-Up and Communication:
--- Conduct follow-up calls with potential clients to provide
updates and gather additional information as needed.
--- Communicate effectively with clients throughout the intake
process, addressing any questions or concerns they may have.
Reporting and Analysis:
--- Track and report on intake metrics and conversion rates to
assess the effectiveness of outreach and sales efforts.
--- Provide feedback and insights to the marketing team regarding
client trends and potential areas for growth.
Continuous Improvement:
--- Stay informed about legal industry trends and best practices to
improve intake processes and enhance client experience.
--- Participate in training sessions and workshops to develop
skills in sales techniques and client engagement.
Qualifications:
--- Customer Service or Sales Experience: Proven background in
customer service or sales, demonstrating strong interpersonal
skills and the ability to engage effectively with clients and
convert inquiries into potential cases.
--- Sales Acumen: Strong sales skills with a track record of
achieving targets, identifying client needs, and effectively
promoting services to drive new business.
--- Technical Proficiency: Familiarity with CRM and case management
software, along with solid data entry skills and proficiency in
spreadsheet management (e.g., Excel).
--- Communication Skills: Exceptional verbal and written
communication abilities, with a focus on empathetic listening and
clear articulation of information to clients.
--- Organizational Skills: Strong organizational skills with the
ability to manage multiple tasks, prioritize effectively, and
maintain accurate records in a fast-paced environment.
--- Legal Industry Knowledge: Basic understanding of the legal
industry and its processes, with a preference for candidates who
have prior experience in a legal setting.
About Company:
At our law firm, our core values are God first, family first, and
everything else follows. We are committed to serving both our Lord
and clients through dedicated advocacy for the injured. Our team is
united by a shared vision to elevate our practice to one of the
leading injury law firms in the United States. We take pride in
tackling challenging cases, upholding the highest ethical
standards, and creating an enjoyable work environment. If you share
our passion and drive, you might be the perfect addition to our
team.
Keywords: Christmas Injury Lawyers, Goose Creek , Legal Intake Specialist, Legal , North Charleston, South Carolina
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